Delivering 20% Cost Savings and 99.9% Uptime with Amazon FSx for NetApp ONTAP

A global insurance provider with more than 190 years of heritage recognized the need to modernize its IT infrastructure to support growing digital demands and enhance customer experiences. The company had long relied on a 16-terabyte on-premises file server, but this setup had become increasingly expensive, difficult to manage, and risky in terms of performance and compliance.

By partnering with Galactic Network and migrating to Amazon FSx for NetApp ONTAP, the organization achieved 20% cost savings, improved file access speeds by up to 30%, and secured 99.9% uptime for its mission-critical workloads. The migration not only strengthened security and resiliency but also freed internal IT resources to focus on innovation and future growth.

The customer is one of the largest life insurers in Malaysia, operating under the umbrella of a global insurance group present in over 50 countries. With a heritage of nearly two centuries, the group is recognized worldwide for its commitment to protecting lives and enabling sustainable futures.

In Malaysia, the company serves hundreds of thousands of policyholders through a wide network of agents, partners, and employees. Guided by the principle of being a trusted lifetime partner, the insurer continues to invest in digital transformation to ensure it delivers reliable and seamless protection for its customers.

The organization had been relying on a 16-terabyte file server hosted on-premises, which had become costly and increasingly difficult to manage. IT staff were investing over 25 hours each month into maintenance and manual oversight, limiting their ability to focus on strategic initiatives. Beyond cost and efficiency concerns, the infrastructure also faced key technical challenges.

To support its global operations, the company needed seamless compatibility with SMB protocolso existing workloads could continue to run without disruption. At the same time, the lack of effective quota management meant storage resources could not be allocated or controlled efficiently, creating both inefficiencies and compliance risks. The business required a modern solution that could deliver enterprise-grade performance, high availability, and tighter operational control.

To meet these needs, Galactic Network deployed Amazon FSx for NetApp ONTAP as a fully managed file storage solution on AWS. The migration was executed smoothly, with native SMB protocol support ensuring continuity for existing applications and workflows.

The implementation introduced centralized quota management, giving IT teams full visibility and control over resource allocation across the organization. Automated monitoring and AWS Backup integration further strengthened data resiliency, ensuring recovery objectives of less than 15 minutes RPO and under one hour RTO.

With AWS managing availability, performance, and security under a 99.9% SLA, the insurer gained a reliable, future-ready storage platform while significantly reducing operational complexity.

The transformation delivered substantial and measurable improvements. By moving to Amazon FSx for NetApp ONTAP, the organization achieved a 20% reduction in storage costs compared to the legacy on-premises environment. File access and workload performance improved by 25% to 30%, accelerating critical business operations.

The introduction of quota management cut wasted capacity by 15%, ensuring storage was allocated effectively across business units. Uptime was consistently maintained at 99.9%, providing uninterrupted access for employees and customers.

In addition, automation and proactive support enabled IT teams to reclaim more than 20 hours of manual work each month, redirecting their efforts to innovation and customer service improvements.

With its file storage environment modernized and stabilized, the insurer is preparing to expand its use of AWS-managed services into new areas such as analytics, compliance automation, and customer experience platforms. The success of the Amazon FSx for NetApp ONTAP migration has provided a strong foundation for continued digital transformation, reinforcing the company's mission of protecting lives and enabling sustainable futures across its global footprint.